REFUND POLICY

Refund Policy

Three golden days, no questions asked — plus a further four days if something is actually broken.

Last updated: August 2026  ·  Lona System — lonabot.space

Effective 14 August 2026. Purchases made before that date remain covered by the previous 14-day guarantee. These windows are our own commercial guarantee — they do not limit any statutory cancellation or refund right that cannot be waived under the consumer law of your country of residence. Payments are handled by Lemon Squeezy as Merchant of Record; where their policy is more generous, theirs applies.

Payment Processing

All payments are processed by our authorized reseller Lemon Squeezy. Lemon Squeezy is the Merchant of Record for all our orders and handles all customer service inquiries and returns. Refund requests go through Lemon Squeezy's refund system — you will receive confirmation from Lemon Squeezy directly.

On your bank statement the charge appears as LEMSQZY* — not as “Lona”. If you don't recognise a charge, please check for this descriptor before disputing it with your bank, or contact us first.

You can view invoices, update your payment method, and cancel your subscription at any time from the Lemon Squeezy customer portal — the link is in every receipt email you receive.

1

When Are You Eligible for a Refund?

We offer refunds in the following cases:

3-day no-questions guarantee — request a full refund within 3 days of your purchase for any reason at all. You do not need to justify your request, and using the features during this period does not affect your eligibility. This applies to one-time purchases and subscription renewals alike.
Days 4 to 7 — technical fault — if the bot has a technical fault that stops you using a feature you paid for, and our support team could not fix it for you, you can request a full refund up to and including the 7th day after purchase. Tell us what is broken and we will either fix it or refund you.
Service was unavailable — if Lona Bot experienced a major outage of more than 72 consecutive hours during your paid subscription period.
Duplicate charge — if you were charged more than once for the same subscription period.
Unable to correct an order error — if you were unable to correct a mistake before completing your purchase, please contact us immediately and we will assess your case.
2

When Are Refunds NOT Issued?

After the 7th day — once both windows have passed, we do not refund the remaining unused time on a subscription. You can cancel at any time to stop future charges.
Account termination due to violations — if your account was banned for violating our Terms of Service, no refund will be issued.
Free promo codes — promotional codes and gift keys issued at no charge have no cash value, so there is no payment to refund. Any key that was actually paid for is covered by the guarantee windows above.
3

How to Request a Refund

Lemon Squeezy is the Merchant of Record for all our orders, so you may request a refund either directly from Lemon Squeezy using the link in your payment confirmation email, or from us at the addresses below. Either route works. To help us process it quickly, include:

Discord User ID
Your Discord account ID.
Transaction ID
From your Lemon Squeezy payment confirmation email.
Purchase Date
When the subscription was purchased.
Reason
Optional — helpful feedback, never required.
[email protected] Support Server
4

Processing Time

Approved refunds are processed within 5–10 business days depending on your payment provider (Lemon Squeezy). You will receive a confirmation email from Lemon Squeezy once the refund has been initiated.

5

Cancellation Policy

You may cancel your subscription at any time from the dashboard, with no cancellation fee. Cancellation stops all future charges, and your Pro access remains active until the end of the period you already paid for. If you are still inside the 3-day window — or inside the 7-day window with a technical fault — you are entitled to a full refund of that payment as well; just ask.

6

Disputes & Chargebacks

If something looks wrong with a charge, please contact us first — we will almost always resolve it faster than a bank dispute, and within the 3-day window a full refund is automatic. You can reach us at [email protected] or through our support server, and you may also contact Lemon Squeezy directly as the Merchant of Record for any order. Your right to dispute a charge with your bank is unaffected.

We believe in fair treatment for all our users.

Questions? [email protected]  ·  Discord Support